SHIPPING, RETURNS, AND REPAIRS
SHIPPING POLICY
Freya Clay Co offers free shipping on all U.S. orders!
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I am willing and excited to ship to other countries when the opportunity arises as well!
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I do my very best to get orders shipped out within a week of receiving them. If it will be longer, I will make it known on my Instagram stories!
RETURN & REPAIR POLICY
I do permit returns. However, returns are only permitted with pictures of the product as it is when you want to return it, specifically with a picture of the problem within 6 months of purchase. If a piece has broken during shipping, please send me a photo of the problem and your order number and I will replace your piece. If the problem is with the stud post coming off or breaking, I would be happy to fix that and send your pieces back to you (within 6 months of purchase.)
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If the clay portions of a product have broken due to user error, I am sorry your piece has broken, however, I do not replace pieces broken by not taking care of your pieces. To see care suggestions, please view the care suggestions page in the information section at the bottom of the page.